Learning and development manager in Watford

Watford, East of England
job category
job type
£ 13 per hour
reference number
joseph hylton, Digby Morgan
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job description

Role : Learning and development associate

Salary : £13ph PAYE

Location: Watford

Short contract : ASAP - Jan 10th

Start date: ASAP

Role: To deliver a customer focused L&D service to the business through the HR helpdesk and Learning Centre and to be responsible for the organisation, co-ordination and recording of a diverse range of L&D activities.

Core competencies

* Communication skills
* Customer focus
* Drive for results
* Priority setting
* Problem solving
* Learning on the fly

Skills and experience

* PC literate with strong experience of all Microsoft Office packages
* An understanding of the importance of the customer experience
* High level of attention to detail and accuracy
* Good planning & time management skills enabling the prioritisation of multiple activities
* Ability to work within a process driven environment and deliver to tight deadlines
* Highly motivated to deliver with ability to work under pressure
* Able to work using own initiative but also as part of a team
* At least 2 years' experience within an L&D environment with a particular focus on customer service, query resolution, process administration and L&D systems
* CHRP or CLDP qualified or working towards this
* Experience of working in an environment where tasks can change, often at short notice
* Experience of all MS Office packages in particular Word, Outlook and Excel

Key Areas

* To be the first point of contact for all line managers and employees on any L&D related queries via the HR helpdesk and the Learning Centre in line with company values and acting in accordance with relevant and best L&D practice.
* Ownership of arranging and booking training courses and associated items such as venues, publications & hospitality in an accurate & timely manner in line with L&D procedures & SLA's.
* To be an Ambassador of Employee Self Service and the Skanska Academy. To be able to articulate and demonstrate to employees how to access resources for developmental purposes.
* To assist in managing the resources within the Learning Centre including the Training Rooms, Heritage Database, cataloguing new resources, managing overdue loans and periodic stock takes.
* Processing Training Course Attendance Logs. Recording & distributing Certificates.
* Liaising with the Procurement & Finance teams with regards to raising Purchase Orders & processing Invoices relating to the booking of training courses.
* Maintaining relationships with internal & external suppliers. Liaising with licensed bodies such as the CITB, UKCG & Construction Skills.
* Maintaining 100% Data Integrity of the L&D systems via completion of activities in a timely manner supported by monthly reporting.
* Working closely with other teams such as our EHS Teams, Leadership Development Team, L&D Managers, HR Business Partners and hrData specialists.
* Actively contribute towards the plan to improve the service offering within the L&D team through continuous improvement.
* Participation in project work as and when required.
* Plan, organise and prioritise workload on a daily basis to ensure service levels are maintained, including daily management of the relevant L&D inboxes.

Ensure all activities are carried out in line with UK legislation, GDPR and the Code of Conduct.

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