How AI and HR will work together in the future

It’s no secret that artificial intelligence is set to impact many features of human life. This also includes the world of work. The introduction of intelligent technology in staff recruitment, training and career development is already well underway, presenting new potential to help companies be more efficient, diverse and responsive to employee concerns.
 

CV screening

For just one job role a company could be flooded with CVs. Sorting through each application can be a time-consuming and lengthy task. However with AI helping to screen out the applicants not suitable for the job, and those who are, it identifies who to ask back for a second interview quickly and efficiently.
 

Contacting candidates

A company may receive a large number of resumes, making it vital recruiters can find their star candidate amongst the applications. As you know the hiring process can take some time, however AI can enable updates to be sent throughout the screening and interview process; right up until when the chosen candidate is hired. This will show candidates that the company values their interest and offers an opportunity for that candidate to get in touch with a real person if they wish.
 

Candidate interviews

An issue for both hiring managers and executives can be human bias, wanting to put the best individual in a prescribed role. Judgments can often be made subconsciously on reasons which may not have anything to do with job requirements. Artificial intelligence can help overcome this issue by creating interview questions and other assessment tools that prevent much of this bias through a thorough hiring process.
 

Onboarding process

When starting a new job there can be a lot to learn, from names to where the kitchen is, plus your benefits and payroll. AI can take care of a lot of the onboarding process, leaving managers to focus on the more important aspects of the new hire engagement. This helps new hires to be less overwhelmed by allowing more time to absorb everything.  
 

Answering questions

Employees will have questions from time to time. The majority of these questions will be routine and may not need a human being to answer them. With the use of AI and technologies such as chatbots, this can ensure that employees receive the answers they need quickly, without overburdening HR staff with anything other than the most complex of issues.
 

Career training and development 

It is essential regular training, education and professional development is carried out to ensure employees continue to grow their skill set and achieve full potential in their roles. Creating customised career development is important for each employee, this is also another detail-oriented task that can be successfully streamlined with the use of AI. Each employee can have a series of recommended development activities given their background, role and personal objectives.
 

Meetings, meetings, meetings

We all can agree that meetings can be a bit of a pain, but they never seem to go away. Organising times for both virtual and in-person meetings can require a lot of effort to synchronise calendars to find an agreeable time and location for everyone. Again the use of AI can allow this task to be much easier combining schedule data and recommending times for meetings, seminars, conferences and other essential company events.
 
For some people the thought of AI can be intimidating, with the fear of creating an impersonal and automated workplace. However the use of AI can actually promise to make life easier for those engaged in the day-to-day routines of modern business life. Especially for HR professionals, it will make it easier to find, recruit, train and retain team members in order to help the company to find overall success.

about the author

Jason Willis - Divisional Manager